Entreprise Customer Success Manager - EMEA
Dataiku is looking for an Entreprise Customer Success Manager to join the EMEA team. The ideal candidate is an energetic individual who is passionate about solving business problem using data science and big data technologies, and who will efficiently help customers drive value by getting the most out of Dataiku DSS.
As a part of the Data Science team, the Entreprise Customer Success Manager engage with clients to understand their goals and matches these with Dataiku DSS’ capabilities in order to drive business value. She/He acts as a trusted advisor to foster not only adoption of the software but also appropriate and productive use of the product’s features.
As an Entreprise Customer Success Manager, you:
- Develop a deep understanding of customers’ context
- Help clients to translate the business use cases they are trying to crack into data science solutions
- Provide genuine assistance to users by advising on how to leverage Dataiku DSS to implement data science projects, from design to production
The goal is to ensure customers success to build a win-win relationship that :
- Fosters customer renewals
- Helps Sales Teams to enlarge Dataiku footprint
- Experience in customer success management, ideally in enterprise data projects and with advanced analytics technologies
- Willingness to share experience and knowledge to empower people
- Capability to ask the right questions and to listen to customers to truly understand their needs
- Ability to communicate ideas, and explain data science concepts
- Fluent in English, a second European language is appreciated
Dataiku is widely recognized as one of the best tech startups in the French Tech ecosystem. In September 2017, we raised a $28M Series B led by Battery Ventures to push our products to new heights and deploy internationally. Since February 2017, we have been named a Visionary by Gartner for Data Science Platforms. We have a great working atmosphere, centered on openness and friendliness. We also have great office space in the center of Paris (Bonne Nouvelle) with free breakfast, coffee, and much more!
- Travelling betweeen our offices (Paris, London, New-York, San-Franscisco)
- Attending conferences : Strata, Spark summit, Hadoop World
- Start-up life : Great common kitchen with foods and drinks , table football and regular social gathering
Dataiku process your data for recruitment purposes only. We store these data in our Applicant Tracking System, Workable which is fully compliant with EU data protection laws, and we will not share it with anyone else. You will find information about our compliance with GDPR on our website.